(*SUNDAYTRICKS* Exclusive) RevenueMed (India) Private Limited JOB -Helpdesk Coordinator – IT Support Team (Female)

Helpdesk Coordinator – IT Support Team (Female) in RevenueMed (India) Private Limited (*SUNDAYTRICKS* Exclusive)

Eligibility : BE/B.Tech (CSE, ECE)
Location : Thiruvananthapuram
Last Date : 31 Jan 2015

Job Type : Full Time
Hiring Process : Written-test

RevenueMed (India) Private Limited(Technopark)

Job Title: Helpdesk Coordinator – IT Support Team (Female)
Company : RevenueMed (India) Private Limited
Education :  Engineering degree in Computer science or ECE is more preferable
No. of positions: 2
Responsibilities:

• Ownership/Monitor & update Tickets in the Ticketing system
• Perform Data Analysis of tickets weekly
• Knowledge base update regularly
• Conduct customer feedback survey
• Provide Initial Technical support for incidents/requests
• Track the incidents to conclusion in line with SLAs and quality standards
• Log a complaint with ISP during internet outage
• Update Contacts-Mobile number /Voip Ext/Email id /Distribution list of key people in Each department
• Perform Routine checklist
• Participates in project activities to support infrastructure,network application or desktop teams
• Coordinate with other departments/clients

Preferred Skills: 

• Good English communication skill - both verbal and written
• Engineering degree in Computer science or ECE is more preferable

How to apply

Interested candidate should send resume to pretty.mani@revenuemed.com
With ref: http://sundaytricks.blogspot.in (preferred)